The Agency for Healthcare Research and Quality defines “quality of care” as “doing the right thing for the right patient, at the right time, in the right way to achieve the best possible results.”
This highly customized approach to defining quality shines a very bright light on the need to develop quality improvement plans based on membership data that accounts for social determinants like age, race, ethnicity, language, poverty, homelessness and more if engagement is to successfully contribute to quality gains.
For many health plan members, the path to improved health outcomes is often obstructed by social and economic barriers requiring priority attention. While there is no one-size-fits-all solution to these complex issues, building organization-wide awareness of these barriers and their impact can yield tremendous opportunity in both medical management and quality improvement.
Pursuant Health Director of Quality Alvonice Spencer, MSHA, will lead a quick hitting, action packed session designed to help quality managers make the most out of their available resources to improve quality metrics by better understanding the social determinants of their members’ health. Wednesday, February 21, 2018: 11:00 – 11:30 a.m. EST.
Reaching your most vulnerable populations requires a customized, data-driven approach and strategic intervention design. This webinar will address strategies and workflows useful in creating member-centric quality improvement plans, with content highlighting:
- Creating organizational awareness of social determinants of health and care disparities
- Social determinants of health data collection methods
- Utilizing data to identify and stratify health care disparities among population groups
- Identifying priority groups where disparity reduction efforts make the greatest impact
- Developing appropriate interventions to improve performance on targeted HEDIS® measures