Health Plan

A Bold Approach to Quality Improvement

A Bold Approach to Quality Improvement: Utilizing Programmatic Targeting to Drive Member Awareness by Josh Vierling Member awareness is a critical component of any health plan’s overarching strategy. In an effort to engage prospective customers, improve retention levels and increase satisfaction for current members, health plans place a large focus on boosting visibility and delivering content …

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Creating a Culture of CAHPS

Creating a Culture of CAHPS by Alvonice Spencer   For most industries, effectively measuring consumer perception is a vital, ongoing process designed to understand and improve the customer experience. The restaurant and hospitality industry regularly monitors online ratings and reviews. Service-oriented businesses frequently survey customers following interactions to gain valuable insight and generate goodwill. In …

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New Anthem Blue Cross Blue Shield Members Can Take Health Risk Screening at Kiosks, Earn Reward

New Anthem Blue Cross Blue Shield Members Can Take Health Risk Screening at Kiosks, Earn Reward   Indianapolis – New members of Anthem Blue Cross and Blue Shield’s Hoosier Healthwise, Healthy Indiana Plan and Hoosier Care Connect plans in Indiana will soon be able to take a health survey at a Pursuant Health kiosk at …

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