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A Bold Approach to Quality Improvement

A Bold Approach to Quality Improvement: Utilizing Programmatic Targeting to Drive Member Awareness by Josh Vierling Member awareness is a critical component of any health plan’s overarching strategy. In an effort to engage prospective customers, improve retention levels and increase satisfaction for current members, health plans place a large focus on Read more…

Creating a Culture of CAHPS

Creating a Culture of CAHPS by Alvonice Spencer   For most industries, effectively measuring consumer perception is a vital, ongoing process designed to understand and improve the customer experience. The restaurant and hospitality industry regularly monitors online ratings and reviews. Service-oriented businesses frequently survey customers following interactions to gain valuable Read more…