Information We Collect
Information We Collect About Website Visitors and Users
When you browse our Website, or use our Website to submit questions about our services, register for an account, access your health assessment and account information or request services from us, we may collect information from or about you, including, but not limited to: name, address, e-mail address, telephone number, age, gender, date of birth, health information and any other information you choose to provide. You do not have to provide us personal information to use the Pursuant Health Kiosks. However, if you want to use certain features of our services, we ask for certain personal information. For example, if you want to receive a copy of your health assessment, you must provide us with your email address.
We may also automatically collect certain information regarding how you interact with the System, which may include pages you view, links you click or hover over, selections you make on the Website, your web browser’s HTTP referrer header, features you use, preferences you set, your web browser type and version, the operating System type and version of the device you are using to access the System, the Internet protocol (IP) address of the device you are using to access the System (or any portion thereof), general physical location, and Internet service provider. For more information, see the sections below entitled “Cookies and Usage Reports,” “Google Analytics,” and “Web Beacons and other Tracking Technologies.”
Information We Collect About General Users of Pursuant Health Kiosks
When you take a health assessment or use other Services offered through the Pursuant Health Kiosk, we may collect information from or about you including, but not limited to: name, address, e-mail address, telephone number, age, gender, date of birth, health information and any other information you choose to provide in connection with your use of the Kiosk and Services.
You do not have to provide us personal information to use the Pursuant Health Kiosks. However, if you want to use certain features of our services, we ask for certain personal information. For example, if you want to receive a copy of your health assessment, you must provide us with your email address. Additionally, some information, such as age, gender and date of birth, is necessary for us to complete an accurate assessment or screening.
Information We Collect about Members or Patients of our Covered Entity Customers
In some cases, we may provide the System or Services for or on behalf of your health plan, health insurance company or health care providers who are subject to the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), the Health Information Technology for Economic and Clinical Health Act (the “HITECH Act”), and regulations promulgated thereunder (“HIPAA Regulations”). These entities are our “Covered Entity” customers. Individually identifiable health information (“Protected Health Information”, or “PHI”) that we collect for or on behalf of Covered Entities is subject to additional legal protections. Accordingly, we will only collect, use and disclose PHI as permitted by our contracts with such Covered Entity customers and as permitted or required by applicable law.
To provide the Services for or on behalf of our Covered Entity Customers, we may collect certain information from you in addition to information collected from general users of the Pursuant Health Kiosks, such as your health insurance member ID. Additionally, certain information including your name, e-mail address or phone number may be necessary if you request or authorize us to submit your information, assessment or screening to the Covered Entity or another third party. In these situations, the Kiosk screen will notify you about the information that is being collected, why, and how it will be shared, and you will be able to choose whether you want to proceed.
Cookies and Usage Reports
By placing a small file known as a “cookie” on your computer (or other device), Pursuant Health’s and its third party service providers’ servers passively gather information about all visitors’ use of the Website for several reasons, including, but not limited to, the following: statistics collection and analysis, Website optimization, analytics (as described below), market research, and maintenance of user login information. The information that we and our third party service providers track with cookies includes, but is not limited to, the type of browser (such as Google Chrome or Internet Explorer) and Internet-connected devices being used to access the Website, your Internet protocol (“IP”) address, your home domain or Internet service provider, your referrer URL (which is the URL for the website that you were viewing prior to visiting the Website), how you were directed to the Website, which specific pages you access on the Website, how long you view each page, the time and date you access our Website and the total number of visitors to the Website and any portions thereof. We, and/or our third party service providers, may use the information collected from cookies or similar files on your computer for security purposes (such as authentication), to facilitate site navigation and to personalize your experience while visiting the Website. This data helps us and our third party service providers improve our respective product and services.
Most popular Internet browser applications will allow you to configure the browser so as not to accept cookies. However, setting your browser to reject cookies may, in certain instances, prevent you from taking full advantage of the Website (or some portion thereof) and its capabilities, or cause some features of the Website to function improperly or more slowly.
Web Beacons and other Tracking Technologies
Some of the areas of the Website may contain electronic images known as web beacons (sometimes known as clear gifs) that allow Pursuant Health, and its third party providers or affiliates, to count and track users who have visited certain portions of the Website. We also partner with one or more third parties (such as advertisers and ad networks) to display advertising on our Website and/or to manage and serve advertising on other sites. Pursuant Health and its third party providers may use web beacons, cookies, pixel tags and similar tracking technologies to collect and use certain information about your online activities, either on our Website and/or other sites or mobile apps, to infer your interests and deliver you targeted advertisements that are more tailored to you based on your browsing activities and interests (“Interest Based Advertising”). Specifically, Pursuant Health may use a type of web beacon known as a “retargeting pixel,” which will allow users to receive targeted advertising from Pursuant Health via certain social media websites, including Facebook.com.
How We Use and Share Your Information
Visitors to Our Website and General Users of Pursuant Health Kiosks
Pursuant Health and our third party services providers collect and use personal information to:
- Operate the System and deliver the Services;
- Verify your identity;
- Administer your account;
- Provide you with customer support;
- Tailor the features, performance and support of our System and Services to you;
- Market our products and services, as well as those of third parties, which we believe may be of interest to you, subject to applicable contractual and legal restrictions;
- Respond to your requests, resolve disputes and/or troubleshoot problems;
- Improve the quality of our Website and our Services;
- Communicate with you about the System and our Services;
- Communicate your screening and assessment results with third parties, if you authorize it;
- Address System integrity or security issues;
- Conduct research and analysis to maintain, protect, develop, and improve the System; and
We may send you information that you request from us and promotional materials regarding Pursuant Health or any third party entity, as permitted by applicable law, and any other communication for any other legitimate and lawful business purposes. Additionally, we may retain and use certain personal information to facilitate and otherwise address certain inquiries or requests regarding the Services or the System, or respond to your questions or requests for information about or from Pursuant Health. We may also use personal information as necessary to ensure compliance with any Pursuant Health policies and any applicable law, regulation or order.
- you expressly authorize us to do so (including, but not limited to, pursuant to the acknowledgment outlined in our Data Sharing Policy),
- it is necessary to allow our service providers to provide products or services for or to us,
- it is necessary in order to provide the System or the Services,
- we are sending you other information that may be useful to you,
- subject to applicable contractual or legal restrictions, it is disclosed to entities that perform marketing services on Pursuant Health’s behalf or to other entities with whom Pursuant Health has joint marketing agreements,
- it is necessary to protect the confidentiality or security of your records,
- it is necessary in connection with other business purposes including, without limitation, verifying identity, age, and/or payment details, investigating complaints about the System, risk assessment, security, fraud and crime prevention/detection, monitoring, research and analysis, marketing, customer purchasing preferences and trends and dispute resolution,
- it is necessary to comply with law enforcement, governmental mandate, or other legal requirement, if appropriate, for your protection or in connection with an investigation or prosecution of possible unlawful activity,
- subject to applicable contractual or legal restrictions, it is necessary in connection with a sale of all or substantially all of the assets of Pursuant Health or the merger of Pursuant Health into another entity or any consolidation, share exchange, combination, reorganization, or like transaction in which Pursuant Health is not the survivor. Also, if any bankruptcy or reorganization proceeding is brought by or against us, your information may be considered a company asset that may be sold or transferred to third parties, or
- it is otherwise necessary for Pursuant Health to use or disclose it as required or permitted by law.
Notwithstanding the above, we may use aggregate or deidentified information without restriction.
We may also use and disclose personal information to establish or exercise our legal rights, to assert and defend against legal claims, or if we believe such disclosure is necessary to investigate, prevent, or take other action regarding actual or suspected illegal or fraudulent activities or potential threats to the physical safety or well-being of any person.
Members and Patients of our Covered Entity Customers: Use and Disclosure of Protected Health Information
When we collect PHI from you for or on behalf of our Covered Entity customers through the System, we will only use and disclose such information as permitted or required by applicable law and the terms of our Agreement with the Covered Entity.
In instances where you have authorized Pursuant Health to use and disclose your PHI for certain purposes, such consent may be withdrawn. You may withdraw your consent by sending your request in writing to:
Pursuant Health, Inc.
780 Johnson Ferry Road, Suite 625
Atlanta, GA 30342
Please note that your withdrawal will not be effective until your request is received, and will not apply to uses and disclosures made in reliance on your consent.
Access, Amendment and Deletion of Your Personal Information
You may request to access and correct the personal information we maintain about you by emailing us at firstname.lastname@example.org or by logging in to your account at https://pursuanthealth.com and updating your account information. In some cases, you may also use the Pursuant Health Kiosks to update information we maintain about you.
We do not sell personal information to third parties, although, as described above, we may disclose your information pursuant to your consent, and to our service providers for a business purpose. If you choose to exercise your privacy rights, we will not charge you different prices, if applicable, or provide different quality of services unless those differences are related to the value of your information.
Please note that in some cases we will need to verify your identity and request more information before taking further action. As a part of this process, we may collect government identification. For California residents: under California law, you may designate an authorized agent to make a request on your behalf. In order to designate an authorized agent to make a request on your behalf, you may need to provide a valid power of attorney, the requester’s valid government issued identification, and the authorized agent’s valid government issued identification.
You can choose not to submit your information to us, but if you do not submit the information requested, you may not be able to access many of the products, services, and features that we offer.
If you do not wish to receive communications from Pursuant Health about products, services, or features that may be of interest, you can unsubscribe from any e-mail that we may send to you. We will include an opt-out link or reply address in each e-mail that we send. Please allow up to 10 business days to process your request. After unsubscribing, you may still receive messages about the status of your account, order or request, to resolve technical issues, or to confirm a new subscription.
Any information, communications, or material of any type or nature that you submit to the Kiosk, Website or any Mobile Application by e-mail, posting, messaging, uploading, downloading, or otherwise (collectively, a “Submission”) is done at your own risk and without any expectation of privacy. We cannot control the actions of other users of the System and we are therefore not responsible for any Submissions to the System.
Additionally, in the event that we offer a message board or any other interactive or social-type feature on the Website, please be aware that these areas may allow you to post, and share with other users, certain messages, content, or other information. We encourage you to be wary of giving out any personal information, or any personal information of others to which you may have access, in such forums. The information you post can be collected and used by other people. We cannot guarantee the privacy and safety of these areas and are therefore not responsible for any information you choose to post. Your use of these features is fully at your own risk.
Social Media Platforms and Websites
Any Submission that you submit to any of our pages contained on a social media platform or website by e-mail, posting, messaging, uploading, downloading, or otherwise is done at your own risk and without any expectation of privacy. We cannot control the actions of other users of a social media platform and we are therefore not responsible for any Submissions contained on a social media platform or website.
The System (including the Kiosks, Website, Mobile Applications, and Services included therein) is intended for a general audience and is not intended for use or view by children under 18 years of age. If you are under age 18, please do not attempt to use our services or provide any personal information about yourself to us. Consistent with the Children’s Online Privacy Protection Act, we will not knowingly collect any information from children under the age of 13. If we learn that we have collected personal information from a child under age 13, we will delete that information.
How We Protect Your Information
We employ reasonable physical, electronic and managerial security methods to help protect against unauthorized access to personal information. Please be aware that no data transmission over the Internet or data storage facility can be guaranteed to be perfectly secure. As a result, we cannot ensure or guarantee the security of any information you provide to us, and you do so at your own risk. Please report any security violations or concerns to us at email@example.com.
Visiting The System From Outside The United States
If you are visiting the System, or any part thereof, from outside of the United States of America, please be aware that your information may be transferred to, stored or processed in the United States, where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country, but please be assured that we take steps to protect your privacy.
Last Updated: January 1, 2020.